Peak Performer Program FAQ

How do I get in touch with Higher Ground Gear to become an authorized reseller?

Please visit and submit this form located on our reseller portal - BECOME AN HGG RESELLER. This portal also includes tons of valuable information about Higher Ground Gear, including territory maps, product datasheets, and contact information for our team members.

Which distributors does Higher Ground Gear work with?

A.B. Distributing, D&H Distributing and Synnex.

How do I get more leads from Higher Ground Gear?

An age-old tale of business, if you help us find opportunities, we will do our best to help you find opportunities.

Who is my Higher Ground inside and/or outside sales representative?

To find your HGG representative please click here!

What quantities are needed to get bid pricing or deal registration with Higher Ground Gear?

1. Bid Pricing requires an opportunity of 100 to 299 cases.
2. Deal Registration has two quantities: 300 to 1999 cases with an additional price break built in for 2000 or more cases.

How do I get bid pricing or deal registration pricing?

The best way is to submit the form located here: HIGHER GROUND DEAL REGISTRATION.

Additionally, you may contact the Territory Director or Inside Sales contact to see if registration is available. NOTE: If a deal has already been registered, we can only provide bid pricing to additional requestors.

Will Higher Ground Gear send samples to my end user prospects?

Higher Ground Gear is glad to provide samples to resellers or prospects. For end user samples, we will require a short description of the opportunity and the following information:

Company/School District

Contact Person and Title

Street Address

City, State and Zip Code

Phone Number

PLEASE NOTE: 

Higher Ground Gear will not ship duplicates to end users that we know have already received a sample of the requested case/bag either directly or due to another request.

Can we customize or special-order products for customers?

Yes, we are pleased to offer both pre and post-production customization on selected SKUs and accessories. Pre-production customization requires a MOQ of 500 units and ample lead time. All customization orders are considered Special Orders.  Special Orders may take more time to complete based on manufacturing, shipping, and timing requirements.  Domestic customization has an MOQ of 20 units and has a lead time of 1-2 weeks depending on quantity.   Samples are ONLY available (for client approval) after a PO has been placed. 

How does shipping work with Higher Ground Gear orders?

Orders of 20 units or more receive free ground shipping in the contiguous 48 states in the USA. Orders under 20 units or destined for Alaska and Hawaii incur shipping fees. Any requests for expedited shipping will require further evaluation to see if it can be done and will incur additional fees.

What is the Higher Ground Gear product warranty?

Higher Ground’s products carry a limited Lifetime Guarantee. For the original purchaser, this guarantee covers defects in materials and manufacturing encountered in the normal use of the bag over its expected life. The guarantee does not apply to normal wear and tear, abuse, mishandling, accident, or if the bag is altered in any way.  Wear and tear of products includes the natural aging of materials, fading and abrasion after normal use. This guarantee does not cover any of the bag’s contents. 

If Higher Ground determines that a product failed due to a manufacturing or material defect, Higher Ground will repair or replace it with the same or comparable case. Customers are responsible for any return shipping costs. (Proof of purchase required for all warranty claims). Customers may file online warranty claims here.

Come “Move to Higher Ground” today!